• Cisco Webex Files
• Webex Document Loader File Location
• Webex Teams Log File Location
• Webex Log File Locations

Most likely it's Cisco Webex Meetings with Cisco Webex Teams. But if you have an older Webex Meetings plan without Webex Teams, a Webex Training Center, Webex Support Center, or Webex Event Center plan, select the second option. Follow the steps below to generate a Webex Desktop App for Windows log: Launch the Webex Desktop App, then duplicate the issue you are experiencing. In the Windows taskbar, right-click the Cisco Webex Meetings icon, then select Send Problem Report. A Cisco Webex Meetings Problem Report window. WEBEX file format description. Many people share.webex files without attaching instructions on how to use it. Yet it isn’t evident for everyone which program a.webex file can be edited, converted or printed with. On this page, we try to provide assistance for handling.webex files. Webex Desktop App supports the Problem Report option to gather logs. For help, see: WBX83816 - How Do I Generate a Windows Webex Desktop App Log? WBX83730 - How Do I Generate a Mac Webex Desktop App Log? The following logs should be gathered to escalate a Webex Desktop App issue: MSinfo32 See: WBX55296 - How Do I Generate an Msinfo32 Log?

Webex Document Loader driver storage location I accidentally printed an important document to the Webex Document Loader driver instead of my actual pri. I'll cover the following topics in the code samples below: Windows XPWCF, XP, Control, Printer Software, and Control Panel.

How do I copy and read log files to troubleshoot Cisco Jabber for iOS Issues?

How do I open log files for Cisco Jabber for iOS?

How can I read the troubleshooting logs for Cisco Jabber for iOS?

Solution:

Log files may be copied directly from an iPhone or iPad if Send Problem Report is not available due to the client not being able to restart after a crash.

To copy the log files:

1. Download iTools or iFunbox (Windows/Mac).
2. Start iTools or iFunbox to connect iPhone/iPad through USB.
3. Navigate to the Logs folder: Jabber > Library > Application Support > Logs.
4. Copy the log files to your local computer.

To open the logs:

Cisco Webex Files

1. Unzip the file.
2. Open the logs with the WBX tracer tool, downloadable from https://collaborationhelp.cisco.com/article/WBX000026383
   • Note: File names:
     • The filenames contain the date and a unique identifier.

Example of Log information:

Notes about the log files:

• Log files comes in as zip format.
• When unzipping, files are listed in ascending order by timestamp.
• There are three kinds of logs, xxx-console.log, xxx.log, and .wbt. .wbt is a wbxtracer file. The most important log is xxx.log, which can be viewed via Wordpad on Windows. On Mac it can be viewed via the browser.
• The wbxtracer file shows network activity where the console log has both client and network activity.
• Process ID is part of the log file name, a new file will be started when the app is restarted.
• Contents of the log file timestamp is similar to the rich client’s log file. It is made up of Timestamp, Module Name, Process ID, Thread ID, and Function Name.

Log File Definitions:

Module	Keyword	Description	Flag Meaning
WiFi and 3G switch	NetworkStatus	Type of Network connection	0 - No network connection 1 - 3G 2 - WiFi
WiFi and 3G switch	NetworkStatusDidChange	Shows if there are network changes	1 -> 2 (3G to WiFi) 2 -> 1 (WiFi to 3G) 2 -> 0(WiFi to no connection) 1 -> 0 (3G to no connection)
Version	SetVersion	Will show what version of the client they are running
Background, Foreground	DidEnterBackground WillEnterForeground	Determines if user is putting the app in the background or foreground
Session Timeout	mySessionTimeout	Flag for enabling session timeout	0 = never sign out 1 = on
Crash	handleUncaughtException	When a crash occurs
Warning	MemoryWarning	iOS sends the app a memory issue warning	Level 1 - Warning - relaunch app 2 - urgent - quit all background apps 3 - critical - need reboot

WBS Trace Grabber

What is the WBS Trace Grabber?

How do I gather data once a meeting is no longer in progress?

Description
This is a utility used to gather data once a meeting is no longer in progress.
Supported OS/Version
Windows 7 / 8 / 8.1 / 10
Supported Cisco Webex Product Version
All Cisco Webex meeting service versions
Note: The Webex Trace Grabber is limited to 100MB of log data captured. If additional meetings have been joined since the issue occurred it may not be captured in these logs.
It is recommended to submit a problem report in-meeting when the issue happens.
Download:

Instructions (How to capture logs)

1. Double-click on wbxtraceget2.exe.

2. Click OK.
3. The Windows explorer folder will open showing the .RAR log file location:

Webex Document Loader File Location

Send the resulting log file to your Support rep.
The Webex tracer logs for a meeting that is no longer running, can be found at%USERPROFILE%AppDataLocalTemp

Webex Teams Log File Location

Note

Webex Log File Locations

: To Capture Webex Trace on a Mac, see: https://help.webex.com/WBX000026384/How-Do-I-Capture-Webex-Trace-Crash-Logs-on-a-Mac