Citrix Workspace Mojave

Troubleshooting and Improving Remote Access at Home

Jul 08, 2019 Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox. Mar 05, 2021 Citrix Workspace app for Mac is compatible with all currently supported versions of the following Citrix products. For information about the Citrix product lifecycle, and to find out when Citrix stops supporting specific versions of products, see the Citrix Product Lifecycle Matrix. I have tried both Citrix Receiver and Workspace and get the same result. If I configure to use the browser extension then it works within the browser (and therefore has the associated limitations). I have managed to find a workaround which is to launch Citrix Workspace directly (i.e. Take the browser out of the loop) and launch the session. Desktop Viewer crashes on startup for Workspace App for Mac 18.08 to 19.03 on MacOS Mojave 10.14.x.

Configuration or changes to your home network, e.g., adding new equipment or changes by your Internet service provider (ISP) or service outages can affect the quality of the connection from your home computer to Citrix even though local internet access and searching are fine.

The steps below are intended to assist you in troubleshooting connection issues or simply help improve the quality of the connection. Due to the wide variety in home networks, these steps are generic, but should apply to most home network setups.

The troubleshooting steps below do not apply to connections outside of your home e.g. hotel.

Keeping Your System Up to Date

·Use the latest available version of Citrix Workspace (AKA Receiver) app for Windows and MacOS.:

Windows: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

MacOS: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

·Minimum Operating System (OS) requirements for Citrix Workspace.

Windows OS

Windows 7

Windows 8.1

Windows 10

Please Note: Windows XP is no longer supported by Microsoft and is not supported in our remote access environment.

MacOS

MacOS 10.13 (High Sierra)

MacOS 10.14 (Mojave)

MacOS 10.15 (Catalina)

·Ensure your computer has the latest operating system updates installed.

How to install latest updates for Windows computers

https://support.microsoft.com/en-us/help/311047/how-to-keep-your-windows-computer-up-to-date

How to install latest updates for MacOS

https://support.apple.com/en-us/HT201541

·Reboot your computer regularly. At least once a week is recommended.

Check Your Connection

Once you have confirmed your computer has a supported OS, is current with OS updates and the Citrix Workspace client is the latest available, and you still do not have a consistent quality connection to Citrix, please follow the below steps for additional troubleshooting.

Troubleshooting Steps:

oRun a test first to check your download and upload bandwidth (speed) and roundtrip time (RTT/ping) at https://speed.measurementlab.net/#/.

oCheck with Down Detector to see if there are any service disruptions in your area (once a problem starts to occur, it may take time for people to report an outage). Down Detector can be found at www.downdetector.com.

oEnsure Proper Connection between Your Device and the Router.

For Wi-Fi Connections

If you are having connection quality issues, ensure there is proper communication between your device and the wireless router. If your computer is too far away from the wireless router, it is possible the computer is not receiving a proper connection. This can cause issues such as high latency that will cause Citrix to run slow and/or freeze.

Citrix Workspace For Mojave

Common causes of WiFi interference are (inside and outside of your house):

oDistance from your device to the wireless router.

oObstructions, such as a walls or pillars, between your device and the router.

oExcessive Internet usage during peak times. This can be in your house or your neighborhood. Such as when there is bad weather and more of your neighbors are at home.

oServices using the internet running at the same time you are using the network. These could be services such as YouTube, Spotify, Netflix, XBox gaming online, or other content or services which uses the internet heavily.

oService provider issues

oAn issue with your home network.

oElectrical interference e.g., cordless phone, microwave oven.

oYour wireless network is using the same communications channel as your neighbor’s.

For more further assistance please contact the Service Desk at 212.806.6171 or toll-free at 888.806.6171. The Stroock Status Line for all offices is available by dialing: 866.STROOCK / 866.787.6625

downloadWhy can't I download this file?

Even though you see the message that installation was successful, VPN connections to NetScaler Gateway will not work.

Citrix Workspace For Mac Mojave

This issue doesn’t arise if you upgrade from older Mac OS to High Sierra because the extensions were already approved during the previous plug-in installation on older OS.

Solution

As per the suggestion in the popup, navigate to System Preferences > Security & Privacy and allow the blocked extensions. If the problem persists, re-install the plug-in.

Note: You might or might not get the registration blocked message.